Assistant Customer Support Accountant - #1663075

Job Description:

Do you hold an Accountancy degree with demonstrable experience in a customer service setting If so, we’d love to hear from you



Our client, an accounting software company, is currently seeking an Assistant Customer Support Accountant to join the team based in Edinburgh on a permanent basis.Job Description:

Do you hold an Accountancy degree with demonstrable experience in a customer service setting If so, we’d love to hear from you



Our client, an accounting software company, is currently seeking an Assistant Customer Support Accountant to join the team based in Edinburgh on a permanent basis. This is a fantastic opportunity to establish a career in the fintech industry and build on existing accounting knowledge, becoming an integral part of the team





Skills/Experience:



Accounting degree or completed accountancy related studies

Thorough and robust knowledge of accounting processes, ideally supported by practical experience

Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business

Clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them

Awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience

Enjoy providing first-rate customer service and have experience of this from a previous role







Core Responsibilities:



Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries

Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training

Proactively contacting users to see if they need help

Helping people who are interested in the product but need more information to decide if it’s right for them

Assisting the product teams by testing new features or upgrades to existing functionality







Benefits:



A highly competitive salary

Wider Benefits package







Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy

Job reference: 16041

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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