Live Events Customer Care Steward - Royal Highland Centre, Edinburgh - #1664990

£12.60 per hour

We are looking to recruit additional Customer Care Stewards to support our current Events Team working at Royal Highland Centre, Edinburgh - hosting Terminal V Festival, We Love It Festival, Royal Highland Show and Sam Fender. Additionally you could find yourself supporting the broader music and sports events at Murrayfield - Robbie Williams, Oasis and AC/DC - Power Up Tour. Sporting venues such as the home of Edinburgh Rugby and Scottish Rugby at Murrayfield Stadium and Hive Stadium and football at Dunfermline Athletic F.C. There are events for everyone’s interests! You could be part of making these events a success. If you're open to travel we even have opportunities to be part of some of the biggest events in the UK.

We can offer you opportunities to be part of a wide range of events to suit your lifestyle, whether it’s flexible ad hoc hours whilst you study; weekend or evening work during your free time; or working 40+ hours a week, we have a wide range of shifts available.

Responsibilities

Our Events Customer Care Stewards provide a visible reminder that safety is our number one priority for visitors and staff, therefore you will be responsible for securing the venues, staff and visitors for our customers. You will be responsible for securing the venues, staff and visitors for our customers. This may include:

• Carrying out pre and post event safety checks ensuring compliance with safe working procedures
• Visitor Engagement: Greeting, assisting, and directing visitors attending the event
• Monitoring visitor/crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
• Delivering exceptional customer service to enhance the visitor experience.
  
  
  

Benefits

• Perks at Work Scheme:access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more
• WeCare: free access to personal health and wellbeing assistant available anytime for Health, Mental Health, Diet, Legal, Financial, Lifestyle advice and support
• Holiday pay
• Workplace pension scheme
• Progression, training & development opportunities
• Free travel to qualifying events outside of the region.
  
  
  

Requirements

• Previous experience in events is not essential as full training will be provided
• Must be over 18 years old
• Evening and weekend availability required
• Level 2 Spectator Safety qualification not essential, but must be willing to complete the fully funded training once on board
• Excellent communication skills and customer focused.
  
  
  

If this sounds like something you want to be involved in, you will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps.

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you. For more information, please visit www.g4s.com or www.aus.com .

• Total workforce includes employees and subcontractors