Night Receptionist - #1670504

Company Description

£13.67 per hour with £500 loyalty bonus every 6 months!

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Night Team Member, you…

Are the ‘face of our hotel’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Assist in the general running of the hotel at night and support other departments to set up for the next day.

Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.

Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.

You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Qualifications

Service focused personality is essential

Additional Information

• Experience in hotel front office and/or reservations roles




• Strong admin and organizational skills; detail-focused




• Comfortable working with PMS systems and Excel/Google Sheets




• Good understanding of hotel revenue and reservations processes




• Proactive, reliable, and calm under pressure




• Able to work flexible shifts including weekends when needed