Senior Customer Support Engineer - #1672967

We are looking for a Support Engineer to handle all technical issues and provide professional services.

A bit about the company and what they can offer you?

Corporate social responsibility is important to you. It's also important to our client. They're enabling economic growth and raising living standards around the world using their decarbonisation, digitalisation and decentralisation solutions. They are a diverse, dedicated team operating at the highest level, and there's always space for passionate people to join their mission.

What you’ll be doing

You’ll be based at the customer site in Berkshire and provide Power System Application and IT support. You will act as the first point of contact for customers and then work closely with the UK and USA global teams to troubleshoot and resolve all customer issues.

Your day-to-day might look a little like this:

• Monitor customer cases through the call tracking system


• Handle out-of-hours emergency calls


• Gather information, investigate, diagnose and resolve issues


• Assisting with the installation and testing of patches


• Assistance with configuration management, system tuning, database cleansing, proactive system monitoring, and general system administration tasks

A bit about you

This role requires you to be in the office every day.

A few key skills we are looking for:

• Technical Engineering Degree


• Go-getter and problem solver


• An understanding of our client’s product portfolio


• Excellent communication skills


• Ability to commute to the office

Want to hear more?

If this role has sparked your interest, get in touch with Lola Hall (*********@fmctalent.com)

If you want more information on what the core duties are for this role, we can send the job description your way!

A few more details

Reference number: 18031

Temporary or Permanent Position: Permanent

FMC Talent