Location Manager - #1674792
RHR Retail Human Resources
Role: Location Manager
Role Type: Full-Time, Permanent
Location: Edinburgh Airport
Shifts – Between Monday and Sunday
Role Purpose
As Location Manager, you will be responsible for managing and coaching their direct reports and assisting their direct reports with front line Travel Services Partners to achieve revenue / profitability targets by supporting a multichannel sales service (online, walk up, ATM) across the FX business focused on consumer behaviours & preferences. The role will be supporting the Divisional Manager to drive a stand-alone P&L to grow revenues across all channels, (B2C, B2B2C stores and ATMs) and manage all costs whether these are direct retail costs, direct support costs, or allocated shared costs
Key Accountabilities
Drive the profitability and growth across store(s), online & ATMs through consistently reviewing location, marketing, inventory and margins
Deliver first class customer experience by comprehensively managing your team through, coaching, performance management, rostering, annual leave management, retention, on-boarding, recruitment, and communication management
Ensure 100% adherence to regulatory requirements, transaction processing, reporting, training completion
Accountable for the completion of all daily reconciliation and operational checks
Represent Travelex as the key day to day interface with location partners
Deputise for Divisional manager as required
All other tasks and duties as required by management
Key Interfaces/Relationships
External stakeholders – airports, landlords, suppliers, partners
Internal support functions – finance, HR, marketing (online & offline) pricing, IT, process excellence, commercial development, product development, compliance, legal, the global ATM helpdesk, ATM deployment team
Divisional Manager
Role Specific experience and skills
Management in P&L
Strong team management
ER Experience
Strong written and verbal communication
Senior relationship management and account development
Proven track record within customer management
Cultural Understanding and expertise of the airport/fx/retail industry
Change management in a multi site environment
What’s in it for you?
We believe our colleagues are our key differentiator. We aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential
Benefits:
A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance
Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
A wide range of employee discounts provided by Bravo Benefit
Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days
Opportunity to earn up to 7.5% monthly bonus on top of base salary for hitting targets
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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