Client Listening & BD Manager - 12 month FTC - #1677718

This role is an initial 12 month contract.

Working closely with the Head of Business Development and the Marketing and Business Development Director, you will take a lead role in implementing and managing business development initiatives across the Firm.

The role requires a confident and enthusiastic team player with the ability to manage multiple projects and work with stakeholders at all levels.

Key Responsibilities & Duties:

This is a varied role which supports and drives the Firm’s approach to business development activities. You will work closely with the Marketing and Business Development Director, Head of Business Development, Partners and fee earners across all offices, services and practice groups, as well as the Chosen Markets and Client Service Cornerstones. Reporting Directly to the Head of Business Development you will manage a range of business development activities, including:

• 
  Client listening –Working with an external consultancy you will help to manage how we listen to our clients, gain insight to client relationships, how we are performing and the ways in which our clients’ worlds are changing. Feeding back to partners and teams and using insights to help shape the client experience.


• 
  Intermediaries Program – Working with the Head of Business Development to manage the firm’s Intermediaries Program to drive key relationships and referrals and adopt best practice across the Firm


• 
  Targeting – Working with Partners, Office Heads and National Practice Group Heads to define and coordinate targeting activities.


• 
  Key client care – Supporting partners with Key Client Care Plans, suggesting improvements to strengthen relationships and identifying areas to improve service delivery


• Participating in relevant marketing and business development meetings and providing updates on initiatives


• Working with the wider business development and marketing team on business development projects


• Support the tenders team during busy periods to manage tender submissions.


• Manage and follow up on incoming website enquiries

HYBRID:

The role can be based in any of the clients offices; however, they have an agile working policy which enables up to three days a week working from home if desired.

The role requires:

• Degree educated preferred but not essential


• Minimum 5 years’ relevant business development experience within an accountancy practice, professional services or financial services organisation


• Excellent written and verbal communication skills


• Strong interpersonal skills with the ability to manage stakeholders effectively, collaborate, and build effective relationships with colleagues at all levels


• Excellent attention to detail.


• Self-motivated, committed and enthusiastic


• Able to work independently as well as collaboratively to reach business goals


• Excellent project management and coordination skills


• Working knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) and confidence with learning new technology ie CRM, InDesign


• Excellent knowledge of Excel, managing large volumes of data.