Information Technology Service Delivery Manager - #1691402
McFall Recruitment Limited
Service Delivery Manager
Edinburgh or Glasgow (Hybrid) | Permanent | Financial Services | Competitive Salary + Benefits
McFall Recruitment is partnering with a leading financial services client to find a Service Delivery Manager who will play a key role in safeguarding the health, stability, and performance of their technology estate.
This is a high-impact role owning the full service lifecycle — from proactive monitoring and incident response to audit readiness, stakeholder communication, and continuous improvement.
What You’ll Be Doing You'll be hands-on across:
- Incident management, system reliability, and SLAs
- Performance monitoring and service optimisation
- Cross-functional collaboration with infrastructure, change, and risk
- IT audits, patching, certificate management, and contracts
- Delivering IT projects that align with business strategy
Who We’re Looking For An experienced Service Delivery, SRE, or Incident Management professional who thrives under pressure, brings data-driven thinking, and is passionate about continuous improvement. Experience in financial services or regulated environments is a strong plus.
Bonus points for:
- ITIL v4 (or equivalent)
- Prince2, SAFe, AgilePM certifications
- Strong Jira and Confluence skills
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