Service Transition & Release Manager - #1696008

We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release manager  to join our Service Architecture, Design & Transition team in Technical Service Operations.  Sarah Jempson will be hosting a virtual open forum on 04/04/25 at 11:30 to 12:00 if you would like to hear more about this opportunity. 

Job Type:  Permanent  

Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home. 

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. 

Closing Date: 20/05/25 

Salary and benefits: £55,100 – £70,000 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more 

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role   

The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services into the live environment, ensuring impacts, risks and readiness, are fully understood   

• 
  Service Transition Management: Develop transition plans, risk assessments, and mitigation strategies. Oversee and manage the end-to-end transition of new or changed IT services into operational use. Work closely with Service Design and Architecture to ensure only quality designs are ready for transition, and feedback from lessons learned activities are shared  

• 
  Release Management: Manage and/or oversee release cycles, including major, minor, and emergency releases. Ensure releases meet business requirements and quality standards through testing and validation.  

• 
  Stakeholder Engagement: Work closely with cross-functional teams, including development, operations, and business units. Attend and contribute in relevant Change, Release and Project Community of Practices (CoP)  

• 
  Process Improvement: Identify and drive continuous improvement in transition and release processes. Implement automation tools and frameworks to streamline release cycles.  

• 
  Governance and Compliance: Ensure compliance with ITIL/ITSM standards and organisational policies.  

What are we looking for? 

• Strong knowledge of ITIL framework, particularly Service Transition and Release Management processes.  


• Good understanding of Non-Functional requirements (NFRs) and Test Environment Management (TEM)  


• Understanding of DevOps and Agile practices  


• Demonstrable experience within a ITSM role with a focus on service transition, release management and service introduction  


• Proficient in tools like JIRA, ServiceNow, or similar 

We want to hire the whole version of you. 

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.  

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.  

Find out more about #LifeAtPhoenix  #LI-GJ1

Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates  

Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us