Night Manager - #1702085

Who we are?

Named for the ground-breaking national newspaper that took up residence in these beautiful Baroque buildings, The Scotsman Hotel of today is a luxury hotel retaining many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state of the art facilities that you would expect from one of Scotland’s most historic Hotels.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Night Receptionist to join our fantastic venue.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
  
  

The Role

As a Night Manager, your role will include:

• Act as the primary point of contact for guests and staff during night hours.
• Supervise and support night staff including front desk agents, porters, and security.
• Oversee night audit procedures, ensuring accuracy in financial reporting and daily reconciliation.
• Manage and resolve guest complaints or emergencies promptly and professionally.
• Monitor hotel security, conduct regular property walks, and liaise with external emergency services if required.
• Coordinate with housekeeping and maintenance to address any overnight issues or prepare for the next day.
• Ensure all policies and procedures are followed, including health, safety, and confidentiality protocols.
• Prepare and deliver a nightly handover report for senior management.
  
  

The Person

The ideal candidate will have:

• Previous experience in a front office or supervisory role in a luxury hotel environment.
• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management systems (e.g., Opera, Maestro, or similar).
• Ability to work independently and handle high-pressure situations calmly.
• Flexible availability, including weekends and holidays.
• First Aid certification and/or security training is a plus
  
  

The Process

If you think this is the role for you then apply now and a member of the venue team will be in touch.