Operations Manager - #1702093

Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.

We are currently looking for an Operations Manager to join our 128 key Staycity Edinburgh property on a full-time permanent basis. This is an excellent opportunity for an individual with a great attitude and friendly manner to join the team at an exciting time for the group

Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

• Paid Maternity, Surrogacy, Adoptive & Paternity leave
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
• Education Support to help you foster new skills, build confidence and flourish
• Volunteer days: 2 paid volunteer days per year to support causes in your local community
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
• Long service rewards
  
  

Responsibilities:

• Supervise and manage the Front Office, Housekeeping, Maintenance teams
• Ensure efficient and smooth check-in/check-out processes for guests
• Collaborate with the Housekeeping and Maintenance teams and manage high standards of cleanliness and maintenance across the business
• Collaborate with the General Manager and other department heads to develop and implement operational strategies
• Handle guest inquiries, complaints, and requests promptly and professionally
• Train and develop team members and HOD’s to deliver excellent customer service
• Assist the General Manager with budgeting, forecasting, and financial analysis
  
  

Requirements:

• Previous experience in a similar role, in the hotel or aparthotel sector is key
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise workload effectively
• Proficient in hotel management software (Opera ) and Microsoft Office Suite
  
  

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Staycity Group journey today! Take the leap and click "apply" now!