Deskside Support Technician - #1705034

Working with one of our prestigious clients, we are looking for a Deskside Support Technician

Primary Responsibilities:

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  Technical Support: Deliver first and second line support for IT infrastructure, prioritizing helpdesk tickets, phone calls, and walk-ups.


• Service or change requests


• Incident resolution


• Scheduled daily, weekly, and monthly tasks


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  Installation & Configuration: Install and configure new hardware and software, maintaining infrastructure standards.


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  Troubleshooting: Diagnose and report faults in end-user devices.


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  Reporting: Update the IT Infrastructure Operations Manager on progress, escalating outages, major delays, and serious issues.


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  Administration: Complete IT administration tasks, including user account creation, group amendments, leavers process, and resource allocation.


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  Updates & Patches: Assist with applying operating system updates and patches.


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  Documentation: Maintain and update the Infrastructure team’s documentation library.


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  Security: Ensure IT security policies and procedures are enforced, raising staff awareness.


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  Out-of-Hours Support: Provide support for application deployments and upgrades on a rota basis.


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  On-Site Support: Act as a point of contact for third line support teams, performing activities such as patching, power cycles, and drive replacements.


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  Travel: Visit various office locations as needed to provide on-site support.


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  Team Collaboration: Work closely with colleagues to maintain a high-performing team.


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  Knowledge Sharing: Distribute knowledge within the Infrastructure team to aid personal development and IT infrastructure improvement.


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  Training & Development: Maintain a technical advantage through continual training and personal development.


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  Business Strategy: Understand the business strategy and contribute to overall goals through infrastructure development, improvement, and support.

About You:

Skills & Tools:

• Excellent PC support skills, including broad knowledge of Windows Client OS, Office 365 Apps, and third-party desktop applications.


• Proficiency in installing and configuring end-user devices.


• Logical and methodical problem-solving abilities.


• Strong experience supporting Azure AD/Entra ID.


• Expertise in supporting and troubleshooting Microsoft 365, Exchange Online, and Microsoft Teams.


• Experience with Intune support and troubleshooting.


• Familiarity with server and desktop hardware installation and utilization.


• Strong customer service skills.


• Excellent written and oral communication skills.


• Proven track record of delivering commitments.


• Knowledge of industry-recognized IT and support practices.


• Understanding of IT infrastructure technologies, including DNS, DHCP, routing, and TCP/IP.

Qualifications:

• Microsoft certifications related to M365, Intune, Entra ID/Azure are highly advantageous.

Salary & Benefits:

• Up to £35,000


• Discretionary Bonus


• Pension - 7.5% / 8%


• Access to online training modules and the ability to study for qualifications


• 27 days of annual leave, plus UK bank holidays


• Plus Many More