Fund Accounting Associate - #1709678

Lead client relations in Fund Accounting at J.P. Morgan, ensuring seamless service delivery and excellence in client support!

As a Fund Accounting Associate in the Fund Accounting Operations Service Delivery Team, you will take a lead role as a client facing contact supporting the Fund Accounting Teams that support our day to day service delivery to clients.

 Job responsibilities

• Is a point of contact for a significant J.P.Morgan client or multiple key clients within Fund Accounting


• Build a stable relationship with the client to support key interactions and seamless escalation


• Represent J.P.Morgan across client driven and regulatory change discussions for Fund Accounting


• Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our clients


• Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding


• Ensure the service quality that is delivered to clients is of an excellent standard


• Participate and lead, where necessary, in Fund Accounting service reviews with the client


• Serves as the primary point of contact for escalating issues, providing service updates, and delivering progress reports to the client


• Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency


• Support the Fund Accounting Teams in offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement


• Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client

Required qualifications, capabilities and skills

• Fund Accounting experience


• Excellent client facing skills


• Experience as a subject matter expert in Fund Accounting


• Ability to deliver timely and accurate client, vendor, and third-party reporting


• Ability to drive team fast board meetings


• Knowledge of regulatory requirements related to Fund Accounting