Head Host - #1713135

The role...

Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?

As the sole Head Host, you’ll report directly to the Assistant General Manager and play a key role in supporting the day-to-day management of a Locke aparthotel. You’ll have a strong understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).

What It Looks Like...........

• Creating tell-your-mates experiences that make guests want to keep coming back
• Being ‘in the know’ on local goings-on and inspiring guests with new ideas
• Acknowledging and acting on guest reviews in a way that shows Locke cares
• Handling complaints with a can-do attitude
• A systems specialist; resolving payment queries and system errors like the smooth operator you are
• Supervising and coaching the Day House Host team and empowering them to do all these things, too
• Regularly stepping in for on-call duty
• Delegating effectively to keep things running like clockwork
• Actively looking for opportunities to grow revenue and occupancy
• Helping to organise and deliver events that promote the Locke brand
• Identifying upselling opportunities and helping your team do the same
  
  

What You Will Need..........

• Love for hosting communities and creating thoughtful spaces
• Human-led coaching skills
• Hospitality experience
• Intuitive customer service
• Analytical brain built for problem solving
• Strategic thinking and decision-making
• Confidence to act quickly and take smart risks based on insight
• Strong grasp of spoken and written English
• Next-level communication
• Impeccable attention to detail
• Rock-solid time management
• Flexibility and a habit of thinking outside the box
• Confidence using IT systems and software (including Microsoft Office)