Colleague Journey Developer - #1764553

Join us as a Colleague Journey Developer in the Day to Day Goal

• We’ll look to you to contribute to the creation and delivery of all products and services required to meet the colleague journey vision
• You’ll be continually identifying opportunities to digitise, improve and manage the journey to deliver increased colleague value and effortless experiences
• Every day, you’ll have the chance to solve new problems, create smarter solutions and stretch your capability in an environment that promises non-stop innovation and excellent development opportunities
• You’ll work from home some of the time, but you’ll also spend time working from the Edinburgh or Manchester office
  
  

What you'll do

As a Colleague Journey Developer, you’ll work as part of a Journey Developer and Transformation team, creating and driving the delivery of the journey and transformation backlog, and effectively prioritising work to maintain the completion of releasable increments in every sprint. You’ll be driving all business performance and proposition activities, making sure the journey runs effortlessly with true colleague focus.

You’ll Also Be

• Providing subject matter expertise to the journey and goal
• Inputting to and delivering journey mapping, service blueprinting and process mapping
• Monitoring external trends and activity across the journey portfolio, and actively identifying responses to market changes
• Understanding and utilising key mechanisms and frameworks to anticipate and identify colleague needs in order to deliver and improve the colleague experience
• Using innovative systems thinking to design digital solutions, identifying opportunities for streamlining work and deploying experimentation and testing to improve experience for colleagues
  
  

The skills you'll need

We’re looking for a subject matter expert in relevant HR product proposition and process design, with knowledge of critical agile capabilities and ways of working. You’ll also need knowledge and experience of change delivery and experience design, utilising data and systems thinking. Experience using Servicenow and Workday will be an advantage.

On Top Of This, You’ll Need

• Experience of driving and delivering innovative ideas through agile ways of working, looking at harnessing digital and technological advances that truly benefit our customers
• The ability to identify and envision future trends and needs, utilising systems thinking and horizon scanning
• The proven ability to adapt to quickly changing environments, learn at pace, and encourage confidence in others to do the same
• Strong communication skills, with the ability to inspire and engage customers and colleagues
• Experience in delivering change activity in partnership with technical partners & completing user acceptance testing