Service Administrator - #1767142

Service Administrator | Sighthill, Edinburgh | Full Time | £32,500-£35,500 OTE per annum, depending on experience and performance in the role

An exciting position has become available for a full-time Service Administrator based at our Škoda dealership in Sighthill, Edinburgh. The successful candidate will earn a competitive salary package depending on previous experience, with an OTE of £32,500 to £35,500 per year.

This role is predominantly back-office based and ideal for someone highly organised, with a strong administrative background and an interest in the motor trade. The role also includes three afternoons per week covering the Service Advisor front desk, providing a varied and customer-facing element.

Reporting to the Aftersales Manager, you will support the smooth day-to-day running of the Service department through accurate and efficient administrative support, customer communications, and booking coordination.

West End Garage is a privately owned and well-established Škoda, SEAT, and Cupra retailer group. We offer a supportive working environment, career progression opportunities, and a strong focus on delivering excellent customer service. If you’re looking to grow your skills and be part of a forward-thinking business, we’d love to hear from you.

What can West End Garage give to you?

Company pension

Access to a staff car scheme

Training and development support

Career progression opportunities

The chance to join a respected and growing motor group

A varied role combining administration and customer service

A supportive team and a clear path for development

Are you the right person for the job?

Experience in an administrative or customer service environment (motor trade experience preferred)

Strong IT skills, including Microsoft Office, and ability to learn internal systems quickly

Excellent communication and organisational skills

Comfortable working to deadlines and handling multiple tasks

Professional, friendly, and proactive attitude

Full UK Driving Licence

Eligible to work in the UK

What will your role look like?

Manage online and telephone service bookings

Prepare job cards and schedule workshop loading

Support the team with EVHC (Electronic Vehicle Health Check) follow-ups and upsell where appropriate

Liaise with customers to confirm appointments and gather relevant information

Assist with invoicing and customer updates

Cover the front desk three afternoons per week, acting as a Service Advisor and delivering excellent customer service face-to-face

Maintain accurate records and ensure the reception area is presentable during cover periods

If you are ready to start your career at West End Garage, then click APPLY now! We can’t wait to hear from you!

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