Customer Service Assistant Vita Student · Edinburgh, Iona Street - #1770131

SeasonalCustomer Service Assistant . Edinburgh

Hourly Rate : £13 (plus holiday pay, circa £14.56per hour in total)

Working Hours : Various working patterns. Circa 10 hours per week

Contract Duration :This is a season opportunity during the summer months

Vita Student's next-level apartment design offers a variety of studios to suit our summer guests. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to cover the summer perioddeliver a luxury, home-from-home experience for our guests

Our Seasonal Customer Service Assistant’s

Provide an exceptional & personalised service to guests by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:

Front of House / Reception; greet and welcome guests with a warm, friendly and vibrant attitude

Handle check-in and check-out procedures efficiently

Be on hand for questions which may arise

Manage room reservations and guest inquiries via phone, email, and in person

Process payments, invoices, and ensure accurate billing

Ensure our facilities are being looked after respectfully by residents & guests

Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times

Be on hand, delivering solutions to issues or challenges that may arise

Conduct block walks every 4-6 hours surveying and reporting every area of the building

Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products

Be the primary point of contact for any potential incident or emergency that may occur onsite

Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required

Who we want to join our team

Professional Experience

An experienced customer service professional, well-versed in delivering premium experiences to customers

We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas

Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute

Personal Characteristics

Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike

Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed

Strong organisational and leadership qualities with an ability to remain calm under pressure

Adaptability, creativity & positivity

Resilience, with an ability to effectively navigate unexpected situations

Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required

Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents

Why work for us……

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – Your holiday will be paid in addition to your hourly rate

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks

Unfortunately, we are unable to offer Right to Work Sponsorship . Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further



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