Assistant General Manager - #1773014

This role sits within our Stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.

What you’ll be doing…

Elior UK is seeking a motivated and experienced Assistant General Manager to oversee and deliver operational excellence for non-matchday business at the Easter Road Stadium. Reporting directly to the General Manager, you will lead the planning, budgeting, and execution of conferencing and events operations. You will manage operational budgets, drive profitability, and implement best practices to achieve key site-based performance targets, ensuring client and employee satisfaction.

Business Leadership

• Foster a service-led work environment, ensuring initiatives promote growth, profitability, and continuous improvement.
• Lead and contribute to the day-to-day operational function, planning, and budgeting.
• Proactively address site-related issues and implement solutions.
• Oversee planning processes for matchday hospitality and retail delivery.
• Monitor and evaluate the performance of direct reports against established targets.
• Instill a culture of achievement, results, and continuous improvement.
• Coordinate site operational activities and participate in retention projects.
• Collaborate with other managers to implement long-term divisional strategies.

Working Pattern: 5 days over 7, 37.5 hours per week

Planning & Organisation

• Execute the operational strategy for the Easter Road Stadium food and beverage operations.
• Actively manage the annual operational budget and business plan.
• Meet and exceed challenging operational and financial targets.
• Provide regular performance reports to the on-site General Manager.
• Build and maintain strong internal and external relationships to support business objectives.

Competence & Development

• Act as an operational liaison between Hibernian FC and Elior UK, ensuring strong relationships and alignment.
• Manage overhead costs within agreed budgets and seek opportunities to optimize sales and reduce costs.
• Ensure policies and procedures support agreed service standards and compliance.
• Conduct performance reviews and provide training and development opportunities to staff.
• Maintain up-to-date succession and appraisal databases.
• Proactively identify and manage site and operational risks.
• Ensure compliance with health & safety, legal, environmental, and company policies.
• Deliver operational training and learning activities to meet current and future business needs.

What can you bring?

• Demonstrate honesty, integrity, and respect in all interactions.
• Foster trust and credibility with stakeholders.
• Drive change and challenge the status quo constructively.
• Exhibit enthusiasm and a positive outlook on future opportunities.
• Act as a role model, delivering on promises and commitments.
• Effectively manage time, resources, and deadlines.
• Embrace opportunities for personal and professional growth.
• Communicate clearly and effectively both verbally and in writing.
• Display analytical problem-solving skills with an excellent command of numbers.
• Navigate conflict effectively and manage diverse perspectives.
• Exhibit drive, determination, and a commitment to excellence.
• Operate autonomously and take responsibility for achieving outcomes.
• Adapt quickly to new situations and maintain productivity during uncertainty.

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work
• Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
• Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
• Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
• Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
• Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
• Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
• Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
• Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadium
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 87% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality

At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.

Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!

By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.

If you need any support or adjustments during the application process, just let us know. We're happy to help.

Interested? Click ‘Apply now’