Digital Platform and Support Lead - #1775005

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

You will be a key member of our delivery team working with our core platform, a web-based evidence-based solution, owned and developed by Jacobs, further details available at www.trackrec.com. our software is delivered to aid clients, both internal to Jacobs and external, across all three core use cases

Facilities – Digital buildings and asset management, delivering active risk, defect, safety management & real-time reporting

Engage – Stakeholder engagement platform, enabling you to capture, manage and analyze stakeholder information, land data and public interactions

Safety – Digital health and safety information managing, delivering active hazard management and real-time reporting.

Working as part of a a highly respected and industry leading team, you will ensure efficient and fully confirgured solution delivery and engagement with our userbase through the deployment and support lifecycle of a contract .

Your remit will include

• Client Engagement, developing and maintaining working relationships with clients (internal to Jacobs and external).
• Provide technical system and data advice, facilitating achievement of both client and project objectives - seen as a trusted advisor
• Undertake client surveys to ensure their expectations are met through detailed requirements capture, configuration and delivery and feed back through Technical/Operations leads.
• Platform Delivery
• Manage tasks associated to the deployment of a Trak Record instance, through to support activities.
• Manage time/cost budgets and ensuring deployment is aligned to scope, escalating where necessary
• Effectively translate client requirements to support platform delivery and identifing opportunities to enhance our offering or expand client use across wider platform use cases.
• Providing training and support to clients on the use, navigation, functions of our management system, addressing any technical queries.
• Preparing, reviewing, and validating management reports ensuring accuracy and completeness of data.
• Escalating scope changes and identifying key trends to improve system efficiency.
• Monitor client performance metrics, contract review meetings, and document control processes.
  
  
  

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Here's what you'll need

We are keen to hear from candidates with blend of the following;

• Ability to lead platform deployment activities and collaborating effectively with colleagues contributing to a positive team environment
• Understanding of Client Service Delivery, familiar with the processes and requirements involved in delivering services and SLAs to clients
• Database Management and Data Analysis Experience Proficiency in managing databases and analysing data.
• Deadline-Oriented Capable of working under tight deadlines, milestones, prioritising tasks.
• Experience in CSM Function of ServiceNow Knowledge of ServiceNow’s Customer Service Management (CSM) tool.
• Geospatial Data Management and Analysis experience
• Experience in creation of geospatial datasets and simple spatial analysis techniques would be beneficial
• Awareness of Digital Platform Development Awareness of changes in the SaaS (Software as a Solution) industry and adoption of new technology, across capabilities, limitations, etc.
• PowerBI dashboarding and Application Programming Interface’s (API’s)
  
  
  

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs.

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here.

Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), contact the team

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs please let us know.

If the above sounds like you click APPLY !!!!