Application Support Analyst - #1780315

Job Description

Location: Edinburgh, Hybrid

In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We have a very exciting opportunity for an Application Support Analyst to join our team in Edinburgh. The Application Support team is responsible for the support and maintenance of a broad suite of Business, Financial and Operational applications across Computershare’s EMEA region.

We’ve listed below, why we think this role stands out and why this is a great team to join.

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing.
• You will be working within a supportive department, where the teams are focused on being the best.
• You will have the opportunity to work on projects outside of BAU. You will be involved in and delivering key deliverables to support these projects.
• Interested? Keep on reading to find out a bit more about what you’ll be doing, and the type of person that we’re looking for.
  
  

A role you will love

As an Application Support Analyst, you will be responsible for troubleshooting issues, supporting day-to-day requirements of our business units/clients, providing analysis and recommendations on existing technical solutions, playing a key part in technical projects and key initiatives, and ensuring a quality service is provided to our clients.

This is a hands-on IT focused position, for someone who enjoys working within a fast-paced IT department. You will be responsible for supporting applications across a wide range of business units within the financial sector. The role requires an individual who strives under pressure and can meet demanding SLA’s and deadlines.

Some Of The Key Responsibilities

• Issue debugging and Incident management
• Managing problems and delivering continual improvement
• Perform data and system analysis
• Successful management of change into production
• Managing risk within agreed acceptance levels
• Facilitate releases and system upgrades into live systems
• Ensure system stability and management of live and UAT environments
• Monitor systems and act on alerts and system events
• Active involvement in Service Transition from development teams
  
  

What will you bring to the role?

We’re seeking a passionate, enthusiastic, intuitive and driven IT professional. Someone who is committed to increasing customer satisfaction, breaks down the problem in front of them and looks for continuous improvements.

Some Other Key Skills That You’ll Have

• Experience in a relevant Business or IT related role
• Strong analytical, troubleshooting and debugging skills
• Experience of ITIL practices
• Strong communication skills and experience with managing key stakeholders
• Ability to work under pressure and meet tight deadlines
• Good working knowledge of SQL
  
  

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

About The Team

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.