Contact Centre Advisor - #1780897

Client Contact Adviser

Location: Edinburgh

Salary: £25,000£27,000 DOE + up to 10% bonus

Hours: 35 hours per week, Monday to Friday

We are currently partnering with a company called Nucleus based in Edinburgh who are looking for a Client Contact Adviser o join their team on a permanent basis.

This role has a salary range of £25,000- £27000 per annum, working 35 hours per week. Monday to Friday, 9am-5pm. After training there is also an opportunity for the role to go hybrid.

Exceptional customer service is key for this role and is the heart of the company , and our Client Relations team plays a crucial role in making that happen. As a Client Contact, youll ensure we provide top-notch service and a seamless experience for the companies customers.

In this front-line role, youll balance customer needs with a dynamic workload, handling multiple queries across various channels and ensuring service standards are met. Every day will be different, and the opportunities for growth are endless in our energetic, supportive team.

About You

• Reliable, organised, and proactive
• Ability to deal with telephone calls professionally
• Can communicate in various methods
• Passionate about delivering exceptional customer service
• A team player who thrives in a collaborative culture
• Able to manage your workload while meeting high service standards
  
  

Whats In It For You

By joining this team you will receive a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.

Work-Life Balance: 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme allowing you to buy and sell up to 5 days (pro rata).

Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

Convenient Amenities: Coffee machines, located on the eastern edge of the city centre with direct links to the new central and main shopping area.

If you are interested in this full-time client contact role , click apply now and a member of our team will be in touch!

A Little About Nucleus

We are the Nucleus Financial Platforms group, and we help make retirement more rewarding. Here at Nucleus, people come first - whether its our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, weve shaped the platform to how it is today. We work hard, and we celebrate hard too.

Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. Weve come a long way since then, but our mission remains just as focused. Thats why our culture, values, and social responsibility are things we keep at the top of our agenda because we know they matter and have a big impact.

Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know theyll be rewarded for their efforts and more importantly, enjoy themselves at work.

Inclusion and diversity at Nucleus

As with most things in life, who cares, wins. We really care about inclusion.

For us its not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. Its a commercial imperative. It isnt about being PC. Its about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.

More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.

At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.

Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

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