Customer Success Advisor - #1784978

About Us

Travelnest is a vacation rental technology business. We have created a platform that enables holiday let owners to set up, manage and optimise all of their marketing from one place. We aim to become the world’s most host-centric company, empowering hosts to realise their ambitions by unlocking the potential of accommodation, everywhere.

By joining us, you will be working on a product that has the potential to really transform booking gains for our customers. We have an ambitious goal of winning the global market and we believe that our team can build a product our customers love and use, time and time again.

About The Role

We are seeking a motivated and customer-centric Customer Success Advisor to join our unique Customer Success team. The ideal candidate will be able to learn quickly, make an immediate impact, and thrive in a changing environment. As a Customer Success Advisor, you will ensure our customers receive maximum value from Travelnest by supporting them to drive the highest booking performance and achieve a significant return on their investment into their vacation rental properties.

Our customers are vacation rental owners who own 1-5 properties. They are engaged in the success of their rentals but often lack the time to manage marketing and commerce activities. Our product enables them to focus on their other priorities without compromising their rental income.

Flexibility and Working Hours

Working hours are 9am to 5.30pm, Monday to Friday. You will also be required to work around 5 weekend shifts each year.

At Travelnest, we recognise the benefits of flexible working arrangements and strive to provide a balanced approach that meets both the needs of our employees and the company.

The first month will be conducted in person at our office to support training and integration into the team. After that, employees are expected to work from the office at least 3 days per week. This supports collaboration, team connection and access to resources, while still allowing for remote work on the remaining days.

Key Responsibilities

You’ll help new and existing customers optimise their property listings to drive more bookings and maximise income. You’ll proactively monitor customer accounts, spot opportunities, and reach out with personalised support and recommendations.

You’ll run training sessions and webinars, gather feedback to share with our product team, and keep an eye on performance metrics to make sure our customers are seeing value and hitting their goals.

Qualifications

We’re ideally looking for someone with experience in customer success, account management or a similar field. Strong communication skills are key - written and verbal - along with a problem-solving mindset and a proactive, team-focused attitude.

You should be comfortable using digital tools, able to learn quickly, and happy working autonomously. Bonus points if you speak Spanish, Portuguese, Italian, Greek or French, although that’s not essential.

Why Join Travelnest?

You’ll be part of an innovative, forward-thinking company where creativity and diversity are genuinely valued. We offer opportunities to grow, a collaborative culture where your contributions matter, and a competitive salary of £26,000-£28,000 per year.

What To Expect In The Hiring Process

We like to keep things moving quickly. You’ll first have an initial conversation with our Customer Success Team Leader, followed by a short task and a second-stage interview with the same person. The final interview will be with someone from our senior leadership team - sometimes this happens at the same time as stage two. After that, we’ll make an offer and get started on onboarding.

Equal Opportunities

Travelnest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.