Technical Application Service Specialist - #1785011

JOB TITLE: Technical Application Service Specialist

SALARY: £43,803 - £46,236

LOCATION(S): Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of the above office locations

About the opportunity

We're looking to recruit a Technical Application Service Specialist (TASS) to join our Observability Team within our Service & Run Lab in Edinburgh, responsible for ensuring full-stack visibility and operational health across critical payment systems!

You will work in close partnership with our application support DevOps Labs to deliver deep insights using observability platforms such as Splunk and Dynatrace. Your responsibilities will involve providing direct support for incident response, root cause analysis, performance optimization, and system performance improvement!

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

• Dashboard Development: The ability to design and maintain custom dashboards in Splunk and Dynatrace to monitor application and infrastructure health. Align dashboards with SLAs and performance indicators for real-time visibility and actionable insights.
• Monitoring & Alerting: Knowledge of configuring and fine-tuning alerts to reduce noise while ensuring critical issues are captured. To be able to collaborate with Technical Recovery Managers to develop automated alert routing.
• Hold advanced knowledge of Splunk SPL, dashboard development, report scheduling and app management. Proficient in crafting service-level dashboards, setting up custom metrics, and conducting root cause analysis using advanced technology.
• Analysis & Reporting: Conduct proactive analysis on system performance, availability and failures. Generate regular reports for senior stakeholders, summarising trends, anomalies and improvement opportunities. Support post-incident reviews with data driven insights.
• Tooling and Scripting: Develop scripts to automate data extraction, transformation and alert generation. Integrate observability tools with CI/CD pipelines and operational workflows.
• Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams.
• Experience working in an Incident Management environment.

And any experience of these would be really useful

• Familiarity with infrastructure, application architecture and cloud monitoring (AWS. GCP, Azure, OCP).

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.