Associate Director - Pension Administration Operations - #1788090

Associate Director - Pension Administration Operations (Manchester, Birmingham, and Reading)

The Head of Sites for Manchester, Birmingham, and Reading will play a pivotal leadership role in managing and overseeing operations across multiple locations for our pensions administration services. With a focus on operational excellence, team leadership, and client satisfaction, the individual will ensure seamless coordination between sites, keep compliance standards, and drive innovation within the organisation, working with peers to deliver consistent delivery through admin administrative sites.

This role will can be based in any of our city centre offices, but Manchester, Birmingham or Reading office is preferred, with a hybrid workstyle.

What does the role entail?

• Develop and implement a cohesive strategy for the seamless operation of the Manchester, Birmingham, and Reading offices.
• Align site-specific goals with the broader organisational objectives of the pensions administration department.
• Identify opportunities for efficiency improvements and foster a culture of innovation and continuous improvement, and collaboration.
• Ensure that each site operates efficiently, meeting deadlines and delivering high-quality pensions administration services.
• Monitor and maintain compliance with relevant regulations, standards, and policies across all sites.
• Oversee resource allocation to ensure optimal staffing levels and workload distribution across locations.
• Provide strong leadership to site managers and their teams, fostering a collaborative and supportive work environment.
• Identify training and development opportunities to enhance the skills and capabilities of staff.
• Lead by example, promoting a culture of respect, professionalism, and customer focus.
• Act as the primary point of contact for key clients and stakeholders, ensuring their needs are met and expectations exceeded.
• Represent the sites in senior management meetings and provide updates on operational progress and challenges.
• Build and maintain strong relationships with clients to support retention and growth.

What we’re looking for

• Experience: Proven track record of managing multiple sites or large teams within the pensions administration or financial services industry.
• Leadership: Strong leadership and people management skills, with the ability to inspire and motivate diverse teams.
• Knowledge: In-depth understanding of pensions administration processes, regulations, and best practices.
• Communication: Excellent written and verbal communication skills, adept at engaging with stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Travel: Ability to travel between Manchester, Birmingham, and Reading as required, other Administration sites.
• Experience with change management and process optimisation

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

What’s next?

Click on the ‘apply’ and follow the simple application process on-line.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [email protected]