Guest Service Agent - #1788438

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Be responsible for delivering an unforgettable stay for our guests
• Deal with guest requests, check guests in and out, answer any telephone enquiries
• Deliver a discreet service that exceeds the exceptional standards set by Rocco Forte Hotels
• Be the confident face behind the reception desk and the first point of contact between guests and the hotel
• Have previous experience from within a luxury service environment is preferred
• Have an excellent understanding of the 5 star hospitality industry
• Ability to work flexible shifts including weekends
  
  

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We Are Looking For Team Members Who Bring

• High personal and professional standards
• Strong instincts when it comes to fulfilling the guests' needs
• Excellent communication skills with colleagues and guests
• Strong attention to detail and problem solving abilities
• Team spirit and trustworthiness
• Passion, commitment, and pride in your work
• Proficiency in hotel property management systems (e.g., Opera) would be advantageous
  
  

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working With Us Provides Access To The Following Perks

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatment and products
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition & reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work
  
  

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.