Transaction Officer - #2066717

Pertemps are delighted to be working with our public sector client to recruit a Transactions Officer to join their Assessment & Finance team within Customer & Digital Services.

Role: Transactions Officer – Assessment & Finance (Social Care Payments)
Location: Edinburgh
Hours: 36 hours per week, Monday to Friday
Pay Rate: £16.07 per hour
Duration: Temporary Ongoing
Start Date: ASAP

Please note this post is subject to a Basic Disclosure check (£25).
About the Role
This is an excellent opportunity to join a fast-paced and essential service delivering high-quality transactional support within Social Care Payments.
As a Transactions Officer, you’ll handle a range of complex financial and assessment-related transactions, ensuring they are processed accurately, efficiently and in line with policy, legislation and agreed timescales.
You’ll be part of a collaborative team, while also working autonomously in a role that requires strong judgement, attention to detail and a commitment to excellent customer service.
Key Responsibilities

• Processing complex transactions including applications, assessments, payments and service updates
• Providing advice and guidance to internal and external customers via phone, email and other channels
• Ensuring all transactions comply with relevant legislation, Council policy and governance procedures
• Reviewing casework and escalating significant issues where appropriate
• Maintaining accurate records and updating systems to ensure data integrity
• Managing service requests, complaints and sensitive enquiries professionally
• Supporting new initiatives and contributing to continuous service improvement
• Identifying and mitigating risks associated with transactional processes

What We’re Looking For
Essential:

• Experience providing transactional services within Assessment & Finance / Social Care Payments
• A qualification or knowledge base equivalent to SVQ3 in a relevant discipline is required.
• Strong organisational skills and ability to manage workload independently
• Excellent IT skills and confidence working across multiple systems
• Strong communication skills with the ability to engage a wide range of stakeholders
• Proven ability to meet targets within a team-based, transactions-focused environment
• Ability to handle sensitive and confidential information appropriately
• Flexible and proactive approach in a changing environment

Desirable:

• Knowledge of Social Care processes within Local Authorities
• Understanding of DWP and Social Security Scotland processes
• Experience working within a large, complex public sector organisation
• Evidence of continued professional development

If you have experience in transactional finance or social care payments and are ready to take on a rewarding and fast-paced role, apply today via this advert.