Sales & Customer Service Executive - #2073477

James F Kidd & Son Ltd

We’re James F Kidd & Son Ltd, one of Scotland’s leading independent suppliers of catering, hygiene, and packaging solutions to the hospitality industry, established in 1928 and based in Edinburgh and Glasgow.

As our business continues to grow, we’re looking for 2 Sales & Customer Service Executives to join our busy office team in Edinburgh. This is a varied, fast-paced role where you’ll play a key part in supporting both our customers and external sales team.

The Role

You’ll be involved in a wide range of day-to-day activities, helping ensure orders, enquiries, and customer support are handled efficiently and professionally.

Key responsibilities include:

• Supporting the external sales team with quotations, pricing, order forms, and general administration
• Processing customer orders accurately, including through platforms such as Procure Wizard
• Handling incoming customer calls and emails
• Responding to enquiries, preparing quotations, and resolving customer issues
• Assisting with website product updates and general administrative tasks

What We’re Looking For

• Previous experience in administration or customer service (ideally within B2B or hospitality)
• Strong IT and computer literacy skills
• A proactive, can-do attitude with the ability to work independently
• Excellent organisational skills and attention to detail
• The ability to multitask and thrive in a fast-paced environment

What We Offer

• Salary: (depending on experience)
• Monday–Thursday: 9am–5pm | Friday: 9am–4pm
• 29 days holiday including bank holidays
• Company pension
• Supportive and friendly team environment

If you’re looking for a varied role within a growing company where your contribution genuinely matters, we’d love to hear from you.

To apply, please send your CV to [email protected]