German Customer Service Advisor - #2076429

German-Speaking Customer Service Advisor

Join A Fun, Travel-Loving Team in Edinburgh!

Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You !

Edinburgh

£26800 & Monthly bonus up to £70 per month

Why You'll Love it here as a German-Speaking Customer Service Advisor:

• 33 days annual leave (including bank holidays
• Employee Assistance Program, wellbeing support & enhanced sick pay
• Enhanced family policies (maternity, paternity & adoption)
• Life insurance worth 4x your annual salary
• Hybrid working options (based on performance)
• Free on-site gym or discounted memberships at Nuffield Health & PureGym
• Continuous learning & genuine career development opportunities

What You'll Do as a German-Speaking Customer Service Advisor:

• Help customers with travel enquiries via phone, chat, and email
• Solve problems with empathy and efficiency
• Stay updated on promotions and policies
• Support your team on projects and huddles

What You’ll Bring as a German-Speaking Customer Service Advisor

• Fluent in English and German (written and verbal).
• Strong communication and problem-solving skills
• Ability to handle multiple web chats with fast, accurate typing.
• Confident working towards and achieving KPIs / Targets.
• Motivated, adaptable, with eagerness to learn and grow.

When and Where as a German-Speaking Customer Service Advisor:

• German line hours: Mon-Sun, 8 AM - 5pm
• Edinburgh - Onsite
• Start Date: June & July 2026

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.