Front Office Team Leader - #2079564

Currently recruiting for the role of Front Office Team Leader at Nira Caledonia Hotel in Edinburgh.

Located in the picturesque village of Stockbridge, Nira Caledonia is a Georgian townhouse hotel known for its luxury accommodation and exceptional guest experiences. We pride ourselves on achieving excellence through our dedicated team, whom we carefully select and develop to uphold the highest standards of hospitality.

We are seeking an experienced and passionate Front Office Team Leader to join our friendly team. The ideal candidate will be guest-focused, commercially aware, and thrive in a fast-paced luxury hospitality environment.

The Role:

The Front Office Team Leader will support the Hotel Manager in daily operations, ensuring exceptional guest service and efficient reception operations while maintaining high standards of team performance.

Key Responsibilities:

Guest Experience & Service Delivery

- Deliver exceptional guest service and create positive experiences.

- Support the reception team during busy periods, including check-ins and check-outs.

- Handle guest enquiries, requests, complaints, and escalations professionally.

- Ensure all guests receive a warm and professional experience throughout their stay.

- Act as the first point of escalation for operational guest issues.

Team Leadership & Supervision

- Supervise and motivate the reception team during shifts.

- Lead by example in professionalism and service standards.

- Provide coaching and constructive feedback to team members.

- Assist with onboarding and training of new employees.

- Support performance management and maintain Company standards.

- Promote a respectful and inclusive working environment.

Operations & Administration

- Oversee daily front desk operations and shift management.

- Ensure accurate handling of reservations, payments, and guest records.

- Coordinate effectively with housekeeping and other hotel departments.

- Ensure smooth shift handovers and communication between teams.

- Support rota planning and staffing levels as required.

If this role interests you, please get in touch!