Second Line Support - #2080545

A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite).

This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.

Key Responsibilities

** Providing 2nd line support across a varied client base

** Troubleshooting Microsoft 365, Windows, macOS and networking issues

** Resolving escalated hardware, software and connectivity problems

** Taking ownership of tickets through to resolution

** Maintaining accurate technical documentation

** Delivering excellent customer service

What We're Looking For

** Commercial experience in a 2nd Line IT Support role

** Strong Microsoft 365, Windows and Mac support experience

** Solid networking and fault-finding skills

** Excellent communication and documentation skills

** Full UK driving licence (essential)

** MSP experience (desirable)

** Microsoft, CompTIA or similar certifications (desirable)

Why apply?

This is an opportunity to join a successful and growing technology business where you'll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers.

If you're looking for a position that offers variety, responsibility and the chance to continue developing your technical expertise, we'd love to hear from you.

What’s on offer

They are offering a salary ranging £32,000 – £35,000 alongside a range of benefits. This role is fully onsite and will require you to have a full UK drivers’ licence for occasional travel to client sites (central Scotland only).

If you're looking to join a close-knit MSP that genuinely invests in its people, please apply or contact Matt MacAlpine at Cathcart Technology for more information.