Insurance Assistant - Claims Handler - #2085584

Claims Handler

As an insurance claims handler, you'll be involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potentially fraudulent activity. You'll coordinate services that may be required by policyholders following an accident or incident. This can include organising approved tradespeople to make buildings safe again or preventing further damage. Potentially, you may be involved in large-scale accidents and incidents. As well as communicating with policyholders, you'll also liaise with external experts such as loss adjusters and lawyers.

Responsibilities

As an insurance claims handler, you'll need to:

•            process new insurance claims notifications

•            provide advice on making a claim and the processes involved

•            collect accurate information and documents to proceed with a claim

•            analyse a claim made by a policymaker to establish whether it satisfies the policy conditions

•            guide policyholders on how to proceed with the claim

•            organise immediate help, for example alternative accommodation after a fire

•            identify reasons why full payment may not be made

•            explain to policyholders when their claim is not covered

•            contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholder's property

•            monitor the progress of a claim

•            liaise with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim

•            ensure fair settlement of a valid claim

•            manage all administration aspects of the claim, ensuring that case notes, logs and diaries for each customer are completed on time and accurately

•            adhere to legal requirements, industry regulations and customer quality standards set by the company

•            Duties include the processing of Engineering Inspection and Property Owners’ Liability Renewals.

Salary

Salary is dependent upon your experience, skills, and professional qualifications to £35k.

Working hours

The working week is 35 hours - Monday to Friday, 9am to 5pm with a one-hour lunch. Hybrid working is available.

Location

209-211 Bruntsfield Place, Edinburgh EH10 4DH

Qualifications

Cert CII is preferred

Skills

•            excellent interpersonal and customer service skills in order to provide relevant and accurate information to customers

•            negotiation, questioning and decision-making skills

•            good planning and analytical skills

•            communication skills and confidence when dealing with people, often in difficult circumstances

•            active listening skills

•            administrative, organisational and time management skills

•            the ability to work well under pressure

•            the ability to think strategically

•            initiative and the ability to adapt quickly to different situations

•            teamworking skills

•            good numeracy and literacy