Clinical Receptionist - #2086263

Clinical Receptionist

Part-Time & Full-Time Opportunities

Are you a friendly, organised, and proactive individual with a passion for delivering exceptional customer service? Join our dedicated team at Edinburgh Sports + Spinal Physiotherapy (ESS Physiotherapy) a leading private clinic committed to helping people move better and live pain-free.

Location: ESS Physiotherapy, Earl Grey Street Clinic, EH3 9BN

Hours: Part-time and full-time opportunities available depending on the successful applicant (approximately 15–30 hours per week). Shifts will be scheduled within our clinic opening hours of 8:00am–8:00pm.

As the first point of contact for our patients and visitors, you will play an important role in creating an exceptional clinic experience while supporting the smooth day-to-day running of the practice.

• Welcome patients and visitors with warmth, professionalism, and excellent customer care
• Manage appointment bookings, incoming phone calls, emails, and online enquiries
• Coordinate appointment scheduling using clinic management software
• Support physiotherapists and clinicians to ensure efficient daily operations
• Process payments and assist with invoicing and insurance administration
• Maintain a clean, organised, and professional reception and clinic environment

We’re looking for someone who:

• Has previous reception, front-of-house, or administrative experience (healthcare experience desirable but not essential)
• Demonstrates strong clerical and administrative skills with excellent attention to detail
• Is highly organised and able to manage multiple tasks effectively
• Is comfortable with data entry and maintaining accurate records
• Has strong typing and written communication skills
• Presents professionally and demonstrates excellent telephone etiquette
• Is proficient in Google Workspace applications
• Is confident using technology and booking systems (full training provided)
• Is reliable, approachable, and enjoys working collaboratively as part of a team
  

• Positive, supportive, and welcoming team environment
• Comprehensive training and onboarding
• Opportunities for professional development and career progression within a growing healthcare business
• Staff discounts on physiotherapy services and gym memberships
• Excellent public transport links and central Edinburgh location

If you’re looking for a rewarding front-of-house role where you can make a meaningful difference in people’s lives every day, we’d love to hear from you.

To apply: Please send your CV and a short cover letter to [email protected]

Job Type: Part-time / Full-time opportunities available

Pay: From £12.80 per hour, dependent on experience