Sales Support Coordinator - #2088111

About the Company

ASD Ltd is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products.

We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.

Role Overview

We are seeking a highly organised and detail-driven Sales Support Coordinator in Edinburgh (EH28 8PJ) to enable the sales engine to run smoothly across both internal and external sales functions. This role is central to maintaining operational excellence, protecting the customer experience, and ensuring internal efficiency as the business scales.

Working behind the scenes but with significant commercial impact, the Sales Support Coordinator ensures that orders, pricing, customer documentation, and CRM data are processed accurately and efficiently. The role removes friction from the sales journey, allowing the wider sales team to focus on customer development and revenue generation.

This is an internally focused, precision-led role that is critical to both service quality and business growth. It is an office-based role working 37½ hours per week, working Monday to Friday, office hours (to be arranged).

Key Responsibilities

Sales Process Support and Order Accuracy

• Manage end-to-end order processing, ensuring all customer orders are entered accurately and within required timelines.
• Validate pricing, product specifications, delivery details and commercial terms before order release.
• Support both external and internal sales teams with administrative and operational sales activities.
• Ensure all quotations, confirmations, and order documentation are accurate and professionally issued.

Pricing, Quotes and Documentation

• Prepare and maintain accurate customer quotations, pricing schedules and supporting commercial documentation.
• Work closely with the sales team to ensure pricing consistency, margin protection and approval workflows are followed.
• Maintain version control and document integrity across customer files and internal systems.

CRM Hygiene and Data Integrity

• Own CRM data accuracy, ensuring customer records, pipeline stages, pricing data and account information remain current and reliable.
• Monitor system hygiene and proactively resolve data discrepancies.
• Produce reports and internal sales data to support decision-making and forecasting.

Customer Follow-Up and Issue Resolution

• Act as a key support contact for customer follow-up, order queries and dispute resolution.
• Liaise with internal teams including operations, logistics and finance to resolve issues efficiently.
• Ensure customer concerns are handled calmly, professionally and with clear ownership.

Process Improvement and Efficiency

• Identify recurring friction points within the sales process and recommend practical improvements.
• Support the development of scalable systems, workflows and controls.
• Contribute to continuous improvement initiatives that enhance customer experience and internal productivity.

The ideal candidate will be:

• Highly detail-focused and methodical in approach
• Strong organisational and time-management skills
• Calm under pressure with the ability to manage multiple priorities
• Service-oriented mindset with strong internal stakeholder support capability
• High confidence using CRM systems, ERP platforms, and Microsoft Office tools
• Strong communication skills with a professional and reliable manner
• Pride in accuracy, consistency and getting things right first time

What we offer:

As well as a competitive salary we also offer an attractive benefits package which includes:

• Life assurance
• Contributory pension (5% employee contribution matched by the company)
• Discount cards for shops and restaurants
• Gym and health club discounts
• Holiday trading
• Cycle to work scheme
• Medicash (healthcare) programme
• Employee assistance programme
• Lifetime financial wellbeing

A note on safety

Due to the nature of our industry, we operate a safety-first culture. This includes drug and alcohol testing before employment and throughout your time with us; we have a zero-tolerance approach.

How to apply

Take the next step by submitting your application online and attaching your most up-to-date CV.

The application process will guide you through to our internal system. It is designed to be quick, straightforward, and easy to complete, taking just a few minutes of your time.