Senior AWS Connect Developer - #2090343

Job Title: Senior AWS Connect Developer

Job Type: Contract · Inside IR35

Location: Edinburgh (Preferred)— Hybrid (2 to 3days)

Duration: 6-12 months

The Role

Translate business requirements into technical AWS Connect contact centre solutions

Design complex IVR workflows, dynamic routing, skill-based queues, and agent hierarchies

Configure routing profiles, hours of operation, fallback & failover strategies

Develop and configure contact flows, routing logic, and agent experiences

Build backend integrations using AWS Lambda, API Gateway, S3

Integrate Amazon Connect with CRM systems (Salesforce/ServiceNow), external APIs, and enterprise platforms

Lead migration from legacy platforms (e.g., Avaya) to Amazon Connect

Optimize call routing performance, system resilience, and availability

Support production releases, testing, and stabilization phases

Your Profile

Essential skills/knowledge/experience: (Up to 10, Avoid repetition)

Strong expertise in Amazon Connect (IVR, call flows, routing profiles)

Strong expertise in AWS services like Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch

Ability to design and implement end-to-end integration between Amazon Connect and Salesforce Service Cloud Voice, including CTI enablement

Strong expertise in Lambda development (Python)

Strong experience in Amazon connect components (Agent, Queue, reports configurations)

Strong understanding of Contact center operations (ACD, IVR, CTI, routing)

Strong understanding of CCaaS platforms and customer experience solutions

Strong Experience with Telephony and customer journey design

Experience in Migration programs (Avaya → Amazon Connect), CI/CD, IaC (Terraform/CloudFormation)