Customer Service Advisor - #2105286

REED Business Support are pleased to be working with a Global Logistics Company, who are looking to recruit a ‘Customer Service Advisor’ on a Temporary Contract.

The Customer Service Consultant is responsible for acting as the primary point of contact for clients, managing enquiries and coordinating services throughout the full service lifecycle, from initial enquiry through quotation, booking, execution, and completion. The role ensures the smooth planning and delivery of services by coordinating activities across multiple internal teams, monitoring progress, and maintaining clear communication with stakeholders.

Details:

Working Hours – Mon – Friday (8 hour Shifts Between 7am – 9pm)

Salary: £30,000 - £34,000

Temporary Contract: 12 months (Temp to Perm)

Location – Edinburgh

Starting Date - ASAP

Key Responsibilities

Client Management

• Customer service excellence
• Stakeholder management
• Professional communication (phone, email, systems)
• Managing client expectations
• Handling enquiries and resolving issues

Operational Coordination

• Planning and organising workloads
• Coordinating multiple activities simultaneously
• Meeting deadlines and service levels
• Problem-solving and decision-making
• Managing exceptions and escalations

Systems & Process Management

• Working with CRM, booking, tracking, or operational systems
• Data accuracy and record management
• Process compliance
• Reporting and administration

Financial & Commercial Support

• Preparing quotations
• Cost awareness
• Billing and invoice support
• Attention to detail in financial records

Collaboration

• Teamwork and cross-functional coordination
• Working with operations, finance, and service teams
• Escalation management
• Continuous learning and training
• If you are available and interested in this opportunity, please apply now.