Support Administrator - #2116515

LCP Delta are looking for a Support Administrator to deliver key administrative functions across all of our teams. As Support Administrator you will play a key role in onboarding new clients, making sure they receive our services quickly; administer our financial systems, making sure clients are billed on time; maintain internal systems, such as revenue trackers and CRM, to help us manage and grow our services; and other administrative functions to support the smooth running of these teams and our services.

LCP Delta's Services

LCP delta provides a range of client services across consulting, tech and data, and subscription research. Clients often take multiple services and have relationships with different people from across our teams. Our teams cover the following topics:

• Power. Market modelling and analysis of the UK and European power markets. We provide bespoke modelling as a consulting service, a power markets subscription service, and a range of technology (Software as a Service) and data products
• Energy Networks. We support all of the UK electricity and gas networks with innovation projects. These are often large long term (multi-year) projects drawing in support from across the LCP Delta teams
• Strategy and Transactions. We have a specialist team providing due diligence services to the investment community across LCP Delta’s topics, helping them to make the right investment decisions
• Demand Side. We provide consulting and subscription research services across heat, solar and battery, EV charging, residential smart energy, and commercial and industrial sectors

These teams are spread across London, Edinburgh, Cambridge, Paris, and Berlin offices. The administrative requirements of each team are broadly similar, but you will be expected to build relationships with each of the teams and help tailor your support to their individual needs.

What will you be doing?

• Invoicing and billing clients
• Contract administration
• Onboarding new clients onto LCP’s systems
• Identifying opportunities to improve administrative processes and systems
• Supporting maintenance of our Subscriber Book (record of all services for clients) by keeping records up-to-date and adding new entries
• Support revenue and KPI tracking
• Support team members with the process to renew client accounts
• Uploading contacts and updating accounts in CRM
• Other administrative duties as required
• Working closely with LCP’s Finance, Legal and Compliance teams to understand and align with their systems
• Working with LCP Delta’s Technical teams covering Consulting, Subscription Research and Tech & Data, to provide support on administrative functions, especially around billing and contracts
• On occasions liaising directly with clients

What skills, experience and qualities are we looking for?

• Excellent communication and interpersonal skills
• Ability to work with a wide range of team members
• Excellent administration skills and attention to detail
• Great organisational skills
• Experience of Microsoft Office programmes, including Excel
• Ability to take initiative and identify improvements for administrative processes
• Ability to manage own workload
• Ability to effectively work with different software and systems such as CRM, billing and finance software
• Ability to pick up unfamiliar software
• Experience of invoicing and billing
• Experience of using PowerBI dashboards is preferable but not essential