Customer Advisor - #2123807

Resident Services Advisor – Student Accommodation – Edinburgh

Location: Edinburgh, EH7 5AD

Job Type: Temporary

Duration: 4 weeks

Days: Monday to Friday

Hours: 9.00am–5.30pm, 40 hours per week

Overview

Simon Lincoln Recruitment Solutions are currently recruiting for a temporary Resident Services Advisor (RSA) to support the team at Huxley Studios, a student accommodation development in Edinburgh.

This is a 4-week temporary assignment, working Monday to Friday. You will be a key point of contact for residents and visitors, providing excellent customer service and supporting the smooth day-to-day running of the property.

Key Duties & Responsibilities

• Provide a friendly and professional front-of-house service to residents and visitors
• Deal with resident enquiries face-to-face, by telephone and email
• Assist with general reception and administrative duties
• Manage incoming enquiries and ensure they are dealt with efficiently
• Support residents with day-to-day queries and issues
• Liaise with maintenance and other site teams where required
• Assist with parcel and post management
• Maintain accurate records and update internal systems
• Help ensure communal and reception areas are presented to a high standard
• Support the wider site team during busy periods
• Deliver a consistently high level of customer service

Skills & Experience

• Previous customer service, reception, hospitality or student accommodation experience
• Confident and professional communication skills
• Friendly, approachable and customer-focused
• Strong organisational and administrative skills
• Comfortable using email and computer-based systems
• Able to manage a busy workload and prioritise effectively