Service Coordinator - #2125743

Service Coordinator

Edinburgh
Up to £28,000 DOE
Monday – Friday | 8:00am – 4:30pm
Full-Time | Permanent

We’re recruiting for an experienced Service Coordinator to join an established Facilities Management and Building Services business in Edinburgh.

This is a busy, varied role supporting the delivery of maintenance services across Housing Association contracts, coordinating engineers and ensuring jobs are completed efficiently and within agreed timescales.

The Role

Handling incoming maintenance and repair requests
Scheduling and coordinating engineers across multiple sites
Raising and allocating reactive and planned maintenance jobs
Managing engineer diaries and workloads
Supporting Housing Association maintenance contracts
Updating CAFM/internal systems with job information and progress
Liaising with tenants, clients, engineers and subcontractors
Monitoring jobs against SLAs and chasing outstanding works
Ensuring job records and documentation are accurate and up to date
Providing excellent customer service throughout the maintenance process

What We’re Looking For

Previous Service Coordinator / Helpdesk / Planner experience
FM, Building Services, Housing or Maintenance experience preferred
Confident coordinating engineers and managing busy workloads
Strong administration and organisational skills
Excellent telephone manner and customer service skills
Comfortable working in a fast-paced environment
Good IT and system skills

What’s on Offer?

Salary up to £28,000 DOE
Monday to Friday – 8:00am to 4:30pm
Edinburgh based
Permanent, full-time position
Established Housing Association contracts
Opportunity to join an established Facilities Management business

Interested or know someone who could be a good fit? Get in touch