Conference & Events Duty Manager - #2135770

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5 Days Over 7 | 37.5 Hours Per Week

Full Time

Edinburgh, Scotland, EH12 5PJ

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£29250 per annum

This is food on a different scale.

Thousands of people. High pressure. Fast pace. Big energy.

And food that has to be spot on every time.

From street food favourites to premium hospitality, we serve fresh food that keeps up with the crowd.

It's intense. It's exciting.

And when it all clicks - it's seriously rewarding.

Working pattern : 5 Days Over 7 | 37.5 Hours Per Week

Job ID: 7639

As a Conference & Events Duty Manager , you'll be responsible for overseeing daily operations, ensuring excellent customer service, and supporting staff throughout your shift. You'll act as the first point of contact for both customers and employees, maintaining a safe, efficient, and positive environment.

• Oversee and manage day-to-day operations during your shift
• Support, motivate, and supervise team members to ensure high service standards
• Handle customer queries, feedback, and complaints professionally and promptly
• Ensure health & safety, cleanliness, and compliance standards are consistently met
• Coordinate staff breaks and shift changes, ensuring adequate coverage at all times
• Monitor stock levels and assist with inventory management as needed
• Complete daily reports, logs, and handovers to senior management
• Respond to emergencies or incidents and escalate when necessary

• Previous experience in a supervisory or management role, ideally in a customer-facing environment
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Ability to remain calm under pressure and handle challenging situations
• Solid understanding of health & safety and compliance procedures
• Highly organised with good attention to detail
• Flexible, approachable, and committed to delivering outstanding service

At Elior, we believe people do their best work when they feel supported, valued and able to thrive . That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here's a taste of what you can expect when you join us:

• Free meals on shift
• Flexible and part-time working opportunities
• 28 days holiday, increasing to 31 days after two years' service
• Enhanced family, personal and compassionate leave policies
• Paid volunteering days
• Training, development and career progression opportunities
• Pension scheme, life assurance and financial wellbeing support
• Salary Advance, giving you access to a portion of your pay before payday
• A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

• 24/7 virtual GP appointments
• Mental health support, counselling and therapy sessions
• Physiotherapy services and second medical opinions
• Online gym and workout programmes
• Legal and financial advice
• Nutrition, fitness and lifestyle guidance
• Meditation and mindfulness resources
• Dedicated wellbeing helplines and expert support whenever you need it

At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.

We're proud that 87% of our colleagues are proud to work here - and we think that's because people are given the support, trust and opportunities they need to thrive.

Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.

We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.

Ready to join us? Hit 'Apply Now' and let's chat!

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Job Reference - 7639