IT Engineer - MSP - #2158742

IT Support Engineer | MSP | Edinburgh | £35,000–£42,000 DOE

Are you an experienced MSP Engineer who enjoys solving technical problems and taking ownership of issues through to resolution?

I'm currently recruiting for an IT Support Engineer to join a busy technical support environment in the Edinburgh & Lothians area.

This is a hands-on senior position where you'll provide 2nd/3rd line technical support, act as an escalation point for other engineers and work across a varied range of technical environments.

You'll be working across areas including:

Microsoft 365

Entra ID & Active Directory

Microsoft Intune

Windows Server & Group Policy

Networking, DNS & DHCP

Firewalls, switches, routers & VPNs

Virtualisation

Backup & recovery

Infrastructure migrations

Endpoint & infrastructure security

The key thing I'm looking for is how you approach technical problems. You won't be expected to know everything. However, you will need to be someone who can investigate an unfamiliar issue, identify the root cause, use the resources available to you and take ownership through to resolution.

What we're looking for:

3+ years' hands-on MSP experience is essential, alongside:

Strong 2nd/3rd line technical support experience

Excellent troubleshooting and problem-solving ability

Experience managing escalated technical issues

Strong Microsoft and infrastructure knowledge

Ability to work independently

Confident communication skills

Full UK driving licence

Based in Edinburgh & Lothians or the surrounding areas

Microsoft certifications are desirable, but practical hands-on experience is more important.

What's on offer?

£35,000–£42,000 DOE

Hybrid working - Typically 1-2 days per week on client site

Edinburgh & surrounding areas

Support towards relevant professional accreditations

Educational assistance for relevant courses

This could be a great move for an experienced MSP Engineer who is ready to take on more technical ownership and responsibility and wants a role where troubleshooting ability really matters.

Interested in hearing more? APPLY TODAY!