Business Analyst - #2165353

Job Title: Business Analyst

Location: Edinburgh (Hybrid - 2 days per week onsite)

Contract: 6 Months (Potential for extension)

Pay Rates: Up to £550 per day (Inside IR35) or PAYE Annual Salary: £68,000 (Pro Rata)

The Opportunity A leading financial services organisation is seeking an experienced Business Analyst to join its Wealth & Insurance division as part of a significant Annuities Modernisation Programme. This is a fantastic opportunity to take a pivotal role in transforming customer and colleague experiences across the annuities platform estate.

Our client is looking for a Business Analyst with strong hands-on experience of GBST Composer within a live operational environment and a deep understanding of annuity processes and customer journeys. This role is not a technical development position; instead, it serves as a vital bridge between operational teams, subject matter experts, and delivery teams, ensuring future-state solutions remain aligned with business processes, customer journeys, and operational requirements.

Key Responsibilities

• Act as a subject matter expert for the day-to-day operation and utilisation of the GBST Composer platform.
• Support the Annuities Modernisation Programme by analysing current and future-state business processes.
• Facilitate workshops, discovery sessions, journey mapping activities, and impact assessments with business stakeholders.
• Gather, document, and analyse business requirements across customer, colleague, and operational journeys.
• Identify process impacts, risks, dependencies, and opportunities resulting from change initiatives.
• Collaborate closely with Customer Journey Managers, operational SMEs, and delivery teams to ensure solutions align with business needs.
• Drive end-to-end process optimisation and continuous improvement activities.
• Provide insights into how operational teams interact with Composer and the potential impacts of changes on business processes.
• Produce high-quality business analysis artefacts including process maps, requirements documentation, and impact assessments.

Essential Skills & Experience

• Proven experience as a Business Analyst within Financial Services.
• Extensive hands-on experience with GBST Composer in a live business environment.
• Strong understanding of annuities products and customer journeys.
• Experience in facilitating workshops, requirements gathering sessions, and stakeholder meetings.
• Ability to analyse and document complex operational processes and customer journeys.
• Experience in identifying business impacts, risks, dependencies, and opportunities arising from change initiatives.
• Strong stakeholder management and communication skills.
• Background within:

Desirable Experience

• User Access Management (UAM) experience.
• Experience supporting large-scale transformation or modernisation programmes.
• Previous exposure to customer journey mapping and service improvement initiatives.
• Knowledge of operational change, process optimisation, and continuous improvement methodologies.

If you're ready to make a significant impact in the financial services industry and thrive in a dynamic environment, this opportunity could be the perfect fit! Don't miss your chance to be part of this exciting transformation journey.

Apply today to contribute your expertise in shaping the future of annuity services!

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