Product Owner - Operational Readiness, Migration & Transition - #2166308

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, Product Owner - Operational Readiness, Migration & Service Transition for a 15-month contract based in Edinburgh (hybrid working).

NatWest is a major UK retail bank, providing every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

Purpose of the role:

As a Product Owner, you will provide dedicated ownership of the operational implementation, migration, assurance and stabilisation activities required to support the delivery of Customer Monitoring and Financial Crime & Compliance Monitoring (FCCM) capabilities. You will be responsible for leading operational readiness and service transition activities, ensuring successful adoption and a seamless transition into business-as-usual operations.

What you'll do:

• Lead and coordinate SAM, ActOne and FCCM cutover planning to ensure a seamless transition into the target operating model.
• Drive workforce mobilisation and go-live readiness activities, ensuring teams are prepared and equipped for implementation.
• Design and implement the operational support and service management model to support ongoing business operations.
• Support the integration of the Prioritisation Model into operational processes and service delivery frameworks.
• Develop and embed BAU training and accreditation frameworks to ensure successful knowledge transfer and adoption.
• Oversee operational readiness, migration and service transition activities, ensuring a smooth handover into business-as-usual operations.

The skills you'll need:

• Proven experience as a Product Owner delivering operational transformation within a complex environment.
• Strong experience in operational readiness, migration, implementation and service transition programmes.
• Demonstrated ability to coordinate cross-functional stakeholders and drive delivery through to go-live.
• Experience developing operational support models and business-as-usual processes.
• Strong planning, governance and organisational skills with a focus on successful business adoption.
• Excellent communication and stakeholder management skills.

Next steps

With an inclusive culture, excellent learning and development, and focus on wellbeing, there are plenty of reasons why NatWest is a great place to work in a temporary job. And you'll be helping to build a sustainable bank, committed to helping people, families, and businesses to thrive.

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business