Customer Care & Operations Assistant - #2172334

Company Description Biosensitive is a modern health company focused on helping people take a proactive approach to their wellbeing through advanced diagnostics, personalized insights, and clinically led support. By integrating blood testing, health data, and tailored wellness solutions, Biosensitive enables individuals to better understand their bodies and make more informed health decisions. The organization is committed to preventative, data-driven, and personalized healthcare that empowers people to take control of their health. Team members contribute to an innovative environment where technology and clinical expertise come together to improve everyday wellbeing for a wide range of clients.

Role Description The Customer Care & Operations Assistant is a on-site role based in Edinburgh. This position is responsible for handling customer inquiries across multiple channels, providing clear and supportive information about Biosensitive’s services, and ensuring a high standard of customer satisfaction. Day-to-day tasks include managing bookings and appointments, coordinating logistics for diagnostic services, updating customer records, and supporting the smooth running of operational processes. The role involves collaborating with clinical and administrative teams, following established procedures, and identifying opportunities to improve service quality and operational efficiency. This role suits someone who is organised, detail-oriented, and motivated to support customers on their health and wellness journeys.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
• Excellent Communication abilities and Interpersonal Skills to engage with diverse customers and internal stakeholders.
• Organisational and time-management skills, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Comfort with using digital tools and systems (e.g., CRM or booking platforms) and willingness to learn new technologies.
• Attention to detail and accuracy when handling customer data, bookings, and operational documentation.
• Previous experience in healthcare, wellness, diagnostics, or a customer-focused environment is beneficial but not mandatory.
• Ability to work on-site in Edinburgh and collaborate effectively within a multidisciplinary team.