Head of Compliance - #2173768

About the role:

Help keep our customers and staff safe. As part of the gatesolutions management team, you’ll lead our efforts to maintain the ISO certifications on our LNER rail contract. You’ll plan and run internal and external audits across our service centres, work with the ISO Implementation Manager, and use your analytical skills to turn audit and trend data into clear reports that drive decisions. The role is multi-site, so you’ll need to be flexible and willing to travel.

What you’ll do:

• Audit QHSSE (Quality/Food Safety, Health & Safety, Security, Environment) compliance and support service centre managers to maintain it
• Investigate complaints, accidents and claims, and agree corrective and preventive actions
• Carry out risk assessments and deliver QHSSE training
• Analyse trends and report to gatesolutions, the LNER Key Account team and LNER
• Liaise with regulators, legal teams and third parties, and ensure licences and approvals are in place
• Provide technical input for customer tenders and visits

About you:

• Educated to Degree (or equivalent) in Health & Safety or Food Safety
• Certified in NEBOSH
• 2+ years’ experience in a similar role within rail, aviation or food industry
• Auditing experience, ideally ISO, IRCA or BRC qualified
• Good knowledge of UK food safety and H&S legislation
• Excellent written and verbal communication, with management reporting experience
• Organised, detail-focused and able to work independently and in a team
• UK Driving license

About the company:

Gategroup is the leading independent global provider of products, services and solutions related to a passenger’s on-board experience. We specialize in catering and hospitality, provisioning and logistics; and on-board products and services to companies that serve people on the move.

Our portfolio is designed to meet the fast-changing needs of our customers around the world. We do this by offering end-to-end solutions through our group of companies. While each company addresses a specific market need, together they can also operate in an integrated way to provide a ‘one-stop-shop’ for our customers.

Our Values

Excellence - runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!

Passion - fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.

Responsibility - means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.

Respect - isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where everyone belongs, grows, and succeeds together.