Portfolio Manager - #2185149

Please note: A full and clean UK driving licence is essential for this role, as it involves daily external appointments, including property visits and viewings.

Applicants must have a minimum of three years' experience in residential lettings and property management.

Please provide a tailored cover letter when applying for this position. Applications without a cover letter will not be considered.

Overview

We are looking for an experienced, organised and motivated individual to join our established property management team as a Portfolio Manager.

This is an excellent opportunity for someone with existing residential property management experience who is looking to take the next step in their career within an established and growing independent lettings agency.

The role is varied and hands-on, combining office-based responsibilities with regular visits to properties throughout Edinburgh.

As a Portfolio Manager, you will be responsible for the day-to-day management of residential rental properties, building strong relationships with landlords and tenants, coordinating repairs and maintenance, carrying out property inspections and ensuring properties are managed to the highest standards.

You will work closely with our experienced property management team while taking ownership of your responsibilities and contributing to the continued success and growth of the business.

A minimum of three years' experience in residential lettings and property management is essential. We are looking for someone who is confident managing properties, has a sound understanding of the Scottish private rented sector and takes pride in delivering excellent customer service.

Main Responsibilities

• Handling extensive telephone and email enquiries from customers, prospective customers and others.
• Utilising extensive internally and externally designed IT and administrative systems and procedures.
• Photographing properties, carrying out 360s, and preparing advertising schedules and internet adverts.
• Visiting and inspecting rental properties and preparing landlord and maintenance reports.
• Carrying out move-in inventories, interim property visits and end-of-tenancy reports.
• Assessing, instructing and managing repairs and maintenance in line with legal compliance, best practice and high management standards.
• Dealing with complex and demanding property repairs and problems.
• Coordinating communal repairs in accordance with 1LET policies and procedures.
• Processing new tenant applications and changes of tenancy.
• Being familiar with legal and legislative information relating to residential letting.
• Posting property details on 1LET social media platforms.
• Understanding, promoting and using the company's agreed letting policies and procedures.
• Providing accurate and helpful information to other members of staff.
• Communicating extensively with landlords regarding the property(ies) they own.
• Communicating extensively with tenants regarding the rental property they occupy.
• Preparing and distributing landlord packs and other marketing/promotional materials.
• Attracting new management enquiries via a variety of promotional and sales activities.
• Providing emergency out-of-hours phone line cover on a rota basis.
• Showing properties to potential tenants.

What We're Looking For

• A minimum of three years' experience in residential lettings and property management (essential).
• A full, clean UK driving licence (essential due to the nature of the role).
• A sound working knowledge of Scottish residential letting legislation, compliance requirements and industry best practices.
• Proven experience in managing residential rental properties and coordinating repairs and maintenance.
• Excellent communication and interpersonal skills, with the confidence to build and maintain positive relationships with landlords, tenants and contractors.
• Strong organisational skills and attention to detail.
• A professional, friendly and approachable manner.
• The ability to manage multiple tasks, prioritise workloads and work effectively under pressure.
• Good IT skills and experience using property management software and administrative systems.
• A proactive and practical approach to problem-solving, with the confidence to handle challenging situations independently.
• The ability to work independently while contributing positively to a collaborative team environment.
• A commitment to delivering excellent customer service and maintaining high property management standards.

We're looking for someone who enjoys working with people, takes ownership of their responsibilities and has a genuine commitment to providing a high standard of service.

If you're an experienced property professional who thrives in a varied and busy environment and is looking for an opportunity to develop your career further, we'd love to hear from you.

Training & Career Development

At 1LET, we believe in investing in our people and supporting their continued professional development.

Full training in our systems and procedures will be provided, alongside ongoing support from our experienced team.

We encourage all Portfolio Managers to hold a recognised professional qualification in residential letting and property management.

Applicants who have not yet achieved the SCQF Level 6 Certificate in Property Agency (Lettings) – Scotland, or an equivalent recognised qualification, will be expected to work towards achieving this within 18 months of joining the company.

The cost of the required professional qualification and associated training will be fully funded by 1LET.

We are committed to helping our team continue developing their knowledge, skills and expertise, with opportunities to take on greater responsibility and progress their careers within the business.

About 1LET

Established in 2002, 1LET is an independent residential lettings and property management agency based in Edinburgh, specialising in long-term residential lets across the city.

Our aim is to provide safe, attractive, energy-efficient, well-maintained and well-managed rented homes, while delivering an exceptional standard of service to landlords and tenants.

We believe that our people are at the heart of everything we do. We are committed to creating a positive, supportive and collaborative working environment where staff feel valued and encouraged to develop.

As part of our close-knit team, you'll work alongside experienced colleagues, build lasting relationships with customers and play an important role in the continued success and growth of the business.

Additional Benefits

Alongside the benefits listed on Indeed, we also offer:

• Annual leave: 30 days per year, including six fixed public holidays when the office is closed.
• Additional annual leave: One extra day for each completed year of continuous service, up to a maximum of five additional days.
• Staff bonus scheme: Eligibility to join our annual company bonus scheme after one full year of continuous employment.
• Life insurance: Employee life insurance provided by the company.

Additional Information

Working hours: 37.5 hours per week, with some flexibility required for occasional evening and weekend appointments. Participation in the emergency out-of-hours telephone rota is also required.

Contract: Permanent, subject to a six-month probationary period.

Reporting to: Head of Property Management.

Work location: In person, based at our Edinburgh office with regular visits to properties throughout the city.

Recruitment Process

Shortlisted applicants will be invited to a short initial video interview.

Candidates who are successful at this stage will then be invited to an in-person interview at our Edinburgh office.

How to Apply

If you're an experienced property management professional who enjoys working with people, takes pride in delivering excellent customer service and is looking for an opportunity to develop your career within an established independent letting agency, we'd love to hear from you.

Please submit your CV along with a tailored cover letter explaining why you're interested in joining 1LET and what you feel you could bring to the role.

Please note that applications without a tailored cover letter will not be considered.