Global Senior Network Engineer - #2195501

Element has an opportunity for a new Global Senior Network Engineer to join our growing team based from our Global Business Services team in Edinburgh. Our new role will deliver Element networking projects as well as 3rd line network operational support.

Our new colleague will join us based from our beautiful new office in Edinburgh Park where we enjoy state-of-the-art facilities including collaboration spaces, huddle rooms, open-concept layout, and abundant natural light. With fantastic links by train, tram, commuter routes, as well as having designated parking, we are well connected for colleagues across the central belt of Scotland.

More about the role:

• Project design, deployment, and service introduction for Element initiatives
• 3rd level operational support and maintenance of Element’s global network
• Monitoring core systems for effectiveness and proactive maintenance
• Efficient and effective management of 3rd line incidents resulting in successful and timely resolution meeting Element business SLAs
• Build and maintain strong relationships with Core Engineering network team as well as both internal customers and external partners
• Operational support for acquisitions and integrations
• Collaborate and support technical initiatives with Core Engineering Network Technical Leader

What we're looking for:

• Practical experience supporting and troubleshooting Cisco platforms, including Cisco switches, Cisco FTD firewalls, and Meraki platforms
• Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related field; or an equivalent combination of education and related work experience.
• Effective team player and strong ability to work unsupervised
• Experience in managing and troubleshooting networking protocols (IPSEC, BGP, OSPF, FHRP, WLAN solutions such as Meraki WLC, QoS, DNS, DHCP, TCP/IP, VLANs, STP technologies and Ethernet switching solutions) across multiple platforms deployed in the Element network estate
• Strong experience in managing and troubleshooting firewalls e.g. Fortinet, Cisco FTD
• Hands-on experience supporting, troubleshooting, and administering Cisco Firewall Threat Defense (FTD) and Cisco Firewall Management Center (FMC) environments
• Strong experience in Network monitoring and management tools, such as Zabbix
• Display technical credibility, independent judgment, and decision-making experience on networking matters
• Ability to overcome challenges in remote working such as overseas locations, cultural differences, and split time-zones to ensure positive interactions
• Excellent communication and customer-facing skills
• Excellent problem-solving and analytical skills when determining the impact of network issues quickly, combined with sound decision-making skills under pressure
• Demonstrate planning, documentation, and organizational skills
• Experience in delivery using IT infrastructure management best practices & standards, ITIL / ITSM principles and practices, and change management in large environments
• Demonstrate understanding of IT security issues in global network environments