Senior Conversation Designer - UX/Figma - #482808

Harvey Nash


Date: Aug 5, 2022
City: Edinburgh
Salary: £500 - £560 / day
Contract type: Full time
Work schedule: Full day
Harvey Nash

Conversational/UX Designer - Figma - sought by leading retail bank based in Edinburgh - contract

*inside IR35 - umbrella only*

As a Conversation Designer you'll need to move quickly…

  • As part of the core design team, you'll help shape the future digital bank - from the inside. Supported by exceptional Design colleagues, with their own strengths and bold viewpoints.
  • From day one you'll be making a positive impact on the lives of millions.
  • You'll focus on the copy/tone of voice/brand personality of the virtual assistant conversations flowing through the mobile app to our group Insurance and Wealth customers.
  • At the same time, you'll play a critical part in delivering the Content Strategy that shapes our conversations, messaging and materials, in all formats, across all channels and brands.
  • Working with colleagues across the group, you'll identify insights and opportunities to refine existing content and develop more effective conversations for the benefit of every customer - and the business.
  • You'll get access to new data, conversational analysis and design tools and some very cool software
  • As a result, you'll help to shape and deliver projects of impressive scale - no small ask.

What we expect

  • Your A-game. Confidence, a customer-centric and truly collaborative attitude, plus bags of creativity.
  • You'll also:
  • Show proven UX/content design expertise.
  • Know and know how to grow our brands.
  • Speak like our customers.
  • Make decisions based on data - and help others to do the same.
  • Analyse sophisticated service/product proposals and develop/amend them at speed.
  • Stay focused on customer needs, while aligning with the purpose of the business.
  • Actively seek out and share design knowledge and best in market practice.

What you can expect

  • An invitation to make a real difference, within an inclusive, proudly diverse culture that wants you bring your best.
  • You'll also have the support and encouragement of colleagues with remarkable vast experience and the chance to work at the heart of a hugely influential organisation.
  • A healthy work-life balance is equal in importance to the achievements we deliver. So, we offer a range of hybrid working patterns and location flexibility. Let's see what works for you...
  • We're proud of our inclusive culture.

Please apply within for further detail or call

Matt Holmes - Harvey Nash

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