Customer Assistant - #482930

Marks & Spencer

Date: Aug 6, 2022
City: Edinburgh
Contract type: Full time
Work schedule: Full day
Marks & Spencer

Permanent Visual Merchandiser Position

  • Anticipated Start Date - 26/06/2022

Please Note

  • This is a specialised role - experience in Visual Merchandising is an expected requirement, this includes styling, dressing mannequins and implementing window displays.

Example Working Pattern

Week One

  • Monday 07:00 - 15:00

  • Tuesday 07:00 - 15:00

  • Wednesday 13:00 - 21:00

  • Thursday 11:00 - 19:00

  • Saturday 07:00 - 15:00

Week Two

  • Sunday 08:00 - 16:00

  • Tuesday 07:00 - 15:00

  • Wednesday 13:00 - 21:00

  • Thursday 11:00 - 19:00

  • Friday 07:00 - 15:00


  • Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

Key Accountabilities

Best in town
% of time spent

  • Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often

  • Executes the dressing and styling of mannequins and VM displaysevery launch, ensuring consistent handwriting in line with M&S Principles and the key looks

  • Focuses on styling updates and refreshes when there is productnewness, including the placing of new lines across C&H

  • Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines

  • Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints

  • Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

Develop brilliant people
% of time spent

  • Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas

  • Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation

  • Look for opportunities to raise the bar
    visually in stores by working with the Store Visual Manager and Store Manager


  • With Store Visual Manager,support the Region with Visual & C&H training and coaching that sets the standard

  • Consistently deliver upper quartile Best in Town standards & VM execution

  • 100% execution of new initiatives

Technical Skills/ Experience

  • Comprehensive Styling skills which can be applied across instore visual elements and windows

  • Strong knowledge of Visual Merchandising principles

  • Contributing to store sales and cost control

  • Work across the store to get things done right first time within timescales

  • Comprehensive knowledge of customer shopping channels

  • Good level of product knowledge and services across the store

  • Up to date knowledge of the commercial operation and brilliant basics

  • Good level of digital capability and use of digital tools and applications

  • Understand customer needs and spot selling opportunities

  • Adapting to change

Key Relationships and Stakeholders

  • Customers

  • Colleagues

  • Store Leadership

  • Wider Visual Teams

  • Regional Manager

  • Visual Lead

  • Visual Support

  • Store and Regional BIG

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume