Customer Assistant - #482930

Marks & Spencer


Date: Aug 6, 2022
City: Edinburgh
Contract type: Full time
Work schedule: Full day
Marks & Spencer

Permanent Visual Merchandiser Position



  • Anticipated Start Date - 26/06/2022



Please Note



  • This is a specialised role - experience in Visual Merchandising is an expected requirement, this includes styling, dressing mannequins and implementing window displays.



Example Working Pattern


Week One



  • Monday 07:00 - 15:00

  • Tuesday 07:00 - 15:00

  • Wednesday 13:00 - 21:00

  • Thursday 11:00 - 19:00

  • Saturday 07:00 - 15:00


Week Two



  • Sunday 08:00 - 16:00

  • Tuesday 07:00 - 15:00

  • Wednesday 13:00 - 21:00

  • Thursday 11:00 - 19:00

  • Friday 07:00 - 15:00



Purpose



  • Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store




Key Accountabilities



Best in town
execution
80
% of time spent



  • Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often


  • Executes the dressing and styling of mannequins and VM displaysevery launch, ensuring consistent handwriting in line with M&S Principles and the key looks


  • Focuses on styling updates and refreshes when there is productnewness, including the placing of new lines across C&H


  • Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines


  • Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints


  • Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers




Develop brilliant people
20
% of time spent



  • Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas


  • Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation


  • Look for opportunities to raise the bar
    visually in stores by working with the Store Visual Manager and Store Manager




Academy
Visual
M
erchandisers



  • With Store Visual Manager,support the Region with Visual & C&H training and coaching that sets the standard


  • Consistently deliver upper quartile Best in Town standards & VM execution


  • 100% execution of new initiatives




Technical Skills/ Experience



  • Comprehensive Styling skills which can be applied across instore visual elements and windows

  • Strong knowledge of Visual Merchandising principles

  • Contributing to store sales and cost control

  • Work across the store to get things done right first time within timescales

  • Comprehensive knowledge of customer shopping channels

  • Good level of product knowledge and services across the store

  • Up to date knowledge of the commercial operation and brilliant basics

  • Good level of digital capability and use of digital tools and applications

  • Understand customer needs and spot selling opportunities

  • Adapting to change




Key Relationships and Stakeholders



  • Customers


  • Colleagues


  • Store Leadership


  • Wider Visual Teams


  • Regional Manager


  • Visual Lead


  • Visual Support


  • Store and Regional BIG



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