Helpdesk Administrator - Operations - #1665163
Venesky-Brown
Date: 8 hours ago
City: Edinburgh
Contract type: Contractor
Work schedule: Full day
Contract length: 3 month contract
Pay rate: £13.52/hour PAYE
Location: Dalkeith
Shift Patterns available: 9am - 5pm (Saturday to Wednesday) & 9am - 5pm (Thursday - Monday) & (1pm - 9pm)
Venesky-Brown’s client, The SQA in Dalkeith, is currently looking to recruit an Helpdesk Administrator - Operations for an initial 3 month contract on a rate of £13.52/hour PAYE. This role will be office based.
Responsibilities:
- Manage large amounts of inbound calls and emails in a timely manner
- Identify customer’s needs, clarify information.
- Record all conversations in our CRM system in a comprehensive way.
- Build good working relationships in order to engage with customers and colleagues effectively.
- Frequently attend ongoing training and briefs to improve knowledge and performance levels.
- Focus on meeting Service Level Agreement targets and timescales
Essential Skills:
- Previous experience in a contact centre/customer services/support role
- Proven ability to deal with all enquiries and work as a productive member of the team
- Strong phone and verbal communication skills along with active listening
- Good communication, interpersonal and organisational skills
- Excellent customer service skills
- Be able to understand written and verbal communications
- Good attention to detail
- Good, general administrative skills
- PC literate with proficient and accurate keyboard skills
- Good working knowledge of Microsoft Office
- Flexible working approach and ability to work on own as well as part of a team
- Experience of working to tight deadlines
- Good written communication skills
If you would like to hear more about this opportunity please get in touch
INDADMIN
Pay rate: £13.52/hour PAYE
Location: Dalkeith
Shift Patterns available: 9am - 5pm (Saturday to Wednesday) & 9am - 5pm (Thursday - Monday) & (1pm - 9pm)
Venesky-Brown’s client, The SQA in Dalkeith, is currently looking to recruit an Helpdesk Administrator - Operations for an initial 3 month contract on a rate of £13.52/hour PAYE. This role will be office based.
Responsibilities:
- Manage large amounts of inbound calls and emails in a timely manner
- Identify customer’s needs, clarify information.
- Record all conversations in our CRM system in a comprehensive way.
- Build good working relationships in order to engage with customers and colleagues effectively.
- Frequently attend ongoing training and briefs to improve knowledge and performance levels.
- Focus on meeting Service Level Agreement targets and timescales
Essential Skills:
- Previous experience in a contact centre/customer services/support role
- Proven ability to deal with all enquiries and work as a productive member of the team
- Strong phone and verbal communication skills along with active listening
- Good communication, interpersonal and organisational skills
- Excellent customer service skills
- Be able to understand written and verbal communications
- Good attention to detail
- Good, general administrative skills
- PC literate with proficient and accurate keyboard skills
- Good working knowledge of Microsoft Office
- Flexible working approach and ability to work on own as well as part of a team
- Experience of working to tight deadlines
- Good written communication skills
If you would like to hear more about this opportunity please get in touch
INDADMIN
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