Document Centre Specialist - #1666023

Owen Reed is partnering with a top law firm in London to find a Document Centre Specialist who can offer exceptional, forward-thinking support to senior partners and fee earners.

This is a fully remote role with opportunities to develop your professional experience.

• Liaise effectively with Document Centre Managers as required.

• Reports to: Shift Team Lead

• Hours of work: 09:00 – 17:00 •

Location: Homeworker

About the role

Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.

• To serve as a key client interface for our Document Centre services.

• Keen to be flexible and in possession of excellent MS Office skills.

• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.

• At least 3 years' experience working within the document production field.

• Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients.

• Develop and maintain relationships with team and key stakeholders.

• Ongoing personal development both soft and hard skill, plan for development where needed.

• Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• Excellent MS Office skills, including Word, PowerPoint and Excel.

• Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.

• Must show initiative and good judgment and be able to work independently.

• Must have the ability to concentrate in an environment of multiple demands and distractions.

• Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.

• Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment.

• Must engender a culture of professionalism, superior customer service, and accountability within the team.

• Able to work effectively with colleagues of all levels in an organisation.

• Demonstrates high level of personal and professional integrity.

• Develop an in-depth knowledge firm's branding guidelines.

• Motivation to continually improve core software-skills, to meet and accommodate the client's changing requirements.

• Excellent accuracy and close attention to detail and adhering to the companies best practice.

• Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach.

• Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise.

• Positive with a can do attitude, willing to problems solve where needed.

• Dependable and willing to go the extra mile where needed.

• Self-motivated to ensure skills and technology familiarity and kept up to date.

• At least 3 years' previous document production experience in a professional service environment.

• Prior experience in a legal production environment with workflow management is an advantage.

• Excellent working knowledge of document production practices and technologies.

• Advanced technical knowledge.