Customer Operations Representative - #1667545

Location and flexible working: Edinburgh with a minimum required of 40% of your time spent in the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.

Job Type: Permanent

Closing Date: 4th May

Salary and benefits: £23,000 to £25,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Recruiter: Douglas Smith

We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Representative, assisting Standard Life pension customers.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

• You will via telephone and through our secure messaging platform help our Standard Life pension customers


• Making choices about your pension is one of the biggest financial decisions most people make in their lives and you will be their first point of contact for pension and retirement queries


• Build relationships across the business to help support the delivery of customer experience

What we’re looking for

• Excellent communication skills with strong attention to detail and ability to multitask


• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers


• Computer literacy and willingness to learn new systems and technologies


• No required for any contact centre or financial services experience as full and ongoing training will be provided

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. 

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. 

Find out more about #LifeAtPhoenix 

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates 


• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us 

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